The Service Leader’s Guide to Maximizing Utilization

Tapping into the enormous impact of 1%

Are you doing everything you can to maximize utilization? In today’s radically changed services economy, the most successful service leaders are those armed with the insight and tools to predict resource need and properly staff for multiple projects and delivery models from next month to two years out.

For a company with 500 billable employees, an increase of a 1% increase in utilization equates to over $2 million in additional revenue. Download this eBook to learn:

• How to establish the right utilization targets
• Tactics to track demand vs capacity
• Why it’s important to track non-billable hours
• How to carefully track utilization against profits
• The technology you need to run a successful professional services organization